COMPLIMENTARY PROGRAM HEALTH CHECK
See where your workers compensation program can be stronger
When premiums, claims, return-to-work outcomes or workplace risk are creating pressure, it can be difficult to know where to begin. The WCS Program Health Check gives Australian employers an independent, practical starting point.
Your enquiry will be treated confidentially and directed to the appropriate WCS consultant.
Tell us your organisation, the states or territories you operate in and your main concern. Please do not send employee names, medical records or other sensitive claim details through the enquiry form.
What we will explore together
Premium and policy position
We consider the information that supports your current premium and policy arrangements, including workforce changes, remuneration and classifications, renewal readiness and the questions that may need to be tested.
Claims and return-to-work performance
We discuss the claims or patterns placing the most pressure on your organisation, how work capacity and suitable duties are being managed, and where coordination or governance may be improved.
Workplace risk and capability
We look at the workplace and psychosocial risks most relevant to your business, the controls and reporting you rely on, and whether leaders and managers have the confidence and tools to act early.
How the Program Health Check works
1. Discover
We begin with your organisation, jurisdictions and the premium, claims, return-to-work or workplace risks creating the most pressure.
2. Review
We explore the available high-level information and identify the questions, gaps and risks that warrant closer attention.
3. Prioritise
We separate immediate issues from longer-term opportunities so your team has a practical order of action.
4. Improve
We outline the most suitable next step, whether that is internal action, focused specialist support or a full Program Review.
What you will receive
You will receive a clear, business-focused view of the immediate issues, the improvement opportunities worth prioritising and practical options for the next step. Where further support would help, we will outline an appropriate scope—whether that is a focused review, project support, manager capability uplift or ongoing specialist assistance.
Program Health Check or full Program Review?
The Health Check is an initial diagnostic. The full Program Review provides deeper analysis and a documented improvement plan.
| What you need | Program Health Check | Full Program Review |
|---|---|---|
| Starting point | Clarity about the main concerns and where to begin. | Deeper analysis of a defined issue or the broader program. |
| Depth | An initial discussion using high-level information. | Scoped analysis of relevant data, documents, processes and stakeholder insights. |
| Outcome | Priority issues and suggested next steps. | A documented, prioritised improvement plan. |
| Preparation | Your main concerns, jurisdictions and available summary information. | Information and stakeholder involvement agreed for the review scope. |
| Next step | Internal action, targeted specialist support or a full review if needed. | Implement the plan internally or with agreed WCS support. |
We agree the timing of the initial discussion and any follow-up with you. For a full review, scope, information requirements, deliverables and timing are agreed before work begins.
Who it is for
This initial conversation is suited to employers who want a clearer view of their workers compensation exposure, have experienced a material change in their business, are preparing for renewal, are managing complex claims, or want to test whether their current arrangements are fit for purpose.
Prepare for a more useful conversation
If available, bring your latest premium notice, a high-level claims summary, information about your workforce and upcoming changes, and the key questions you want answered. You do not need to have everything ready—we will help identify what matters first.
A no-obligation starting point
Backed by ABILITY GROUP's complimentary business-review approach, the Program Health Check is designed to help you make an informed decision about what to address now and what can be planned over time.
Confidential, practical and tailored
Your information is treated as confidential. The discussion is tailored to your industry, workforce, state scheme and business priorities, with no obligation to proceed beyond the initial review.